More from Talk Talk/AOL
A couple of days ago I posted a note about the unspeakable Talk Talk/AOL and their refusal to provide me with the means of transferring my business to another internet service provider. This morning I found a further message from them, arguing that a recent unauthorised increase on my monthly charge wasn’t really an increase, just some more money that they were taking from my account as a result of them deciding, without my consent, to change a payment system that’s been in place for years.
However . . . they have promised to send me a MAC code within five days; five working days that is. Since ‘within five working days’ can be a cute way of saying ‘a full week from now’, if it goes to that extreme, at least a fortnight will have elapsed since my original request, despite the regulatory requirement for action within those five working days.
In case anyone should think I’m being hard on the Talk Talk group, I am not alone. As witness, click or copy and paste this link which refers to another part of its business;
http://consumers.ofcom.org.uk/2010/11/talktalk-and-tiscali-uk-breached-rules-to-protect-consumers/
For all their cute, populist advertising, these are not nice people.
Quintin Jardine's blog 