Quintin Jardine's blog

Further to yesterday’s post, the fact is that BT is one of many UK companies to maintain unacceptable levels of customer service simply to maximise bottom line profits and therefore dividends. In other words, we are expected to accept shit service to put more money into the pockets of institutional shareholders.

So here’s a suggestion that might win a few votes, that Brussels should ban European companies from outsourcing customer service centres outside EU territory.