Half an hour of my life utterly wasted by those ***** at Vodafone
This is as it happened:
Copy of your recent chat with Vodafone online chat service team.
| General Info | |
| Chat start time | Jul 5, 2015 2:26:01 PM EST |
| Chat end time | Jul 5, 2015 2:56:28 PM EST |
| Duration (actual chatting time) | 00:30:26 |
| Operator | Prakash |
| Chat Transcript |
| info: Welcome to Vodafone! You will now be connected with a service adviser. Your approximate wait time is 0 minute(s) and 38 seconds. . We’re looking forward to assisting you today. info: You are now connected with Nigel . Nigel : Hello, you’re chatting with Nigel , one of Vodafone’s online customer service specialists. How may I help you today? Nigel : Hello Quintin. How are you? Quintin Jardine: I’ve just left V and am trying to log in to check my final bill, but the system won’t let me. Message is ‘wrong credentials’ Nigel : Do you mean that your online account has been canceled? Quintin Jardine: seems to be. I can understand this since I’ve left, but how do I access my bill Nigel : Well, after your contract gets canceled, the online account is also deleted. Nigel : Do not worry, as soon as your final bill is generated, you will receive an e-mail for the same. Quintin Jardine: Yes, so how do I access my bill. I need a print-out. Quintin Jardine: I’ve had that. That’s my point, I click the Go to window, my settings are remembered, but it wonlt let me in. Nigel : Do not worry, can you please provide me with your Vodafone mobile number, or your Vodafone account number please? Quintin Jardine: 0********** Nigel : Thanks. Please give me a moment while I check your number on our system. Quintin Jardine: ********* Nigel : Thank you for your patience, I have found your number with the new system’s team, hence I would have to transfer your chat to the respected team as I do not have complete access to your account details. So please stay connected. The concerned team will further assist you with your query. info: Please wait while I transfer the chat to the appropriate group. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: Thanks for your patience – your approximate wait time is 0 minute(s) and 0 seconds. info: You are now connected with Sheetal. Sheetal: Hello, you’re chatting with Sheetal, one of Vodafone’s online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me Quintin Jardine: Okay Sheetal: Let me connect your chat to the dedicated team and they will help you with the bill detail Quintin info: Please wait while I transfer the chat to the appropriate group. info: You are now connected with Prakash . Prakash : Hello, you’re chatting with Prakash , one of Vodafone’s online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me Quintin Jardine: You’re the third person I’ve been connected to. My atience is wearingverythin Prakash : Just to confirm you would like to check your final bill, am I right? Quintin Jardine: I cant connect to my bill on line since my account is closed. Quintin Jardine: I want you to send me a paper copy. Prakash : No worries, let me quickly locate your account and help you with your latest bill. Please allow me a minute to locate your account. Quintin Jardine: This chat began half an hour ago with that same question Prakash : Thank you for waiting. I have checked in our system and your account is located in our new system, so in order to resolve your query I will have to transfer this chat to that team, Please stay connected while I transfer this chat, It may take some time to get connected with our dedicated team, So please do not dis-connect the chat. info: Please wait while I transfer the chat to the appropriate group. |
Categories: General
Quintin Jardine's blog 
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