Home > General > Half an hour of my life utterly wasted by those ***** at Vodafone

Half an hour of my life utterly wasted by those ***** at Vodafone

This is as it happened:

Copy of your recent chat with Vodafone online chat service team.
General Info
Chat start time  Jul 5, 2015 2:26:01 PM EST
Chat end time  Jul 5, 2015 2:56:28 PM EST
Duration (actual chatting time)  00:30:26
Operator  Prakash
Chat Transcript
info: Welcome to Vodafone!   You will now be connected with a service adviser. Your approximate wait time is 0 minute(s) and  38 seconds. .    We’re looking forward to assisting you today.   
info: You are now connected with Nigel .
Nigel : Hello, you’re chatting with Nigel , one of Vodafone’s online customer service specialists. How may I help you today?
Nigel : Hello Quintin. How are you?
Quintin Jardine: I’ve just left V and am trying to log in to check my final bill, but the system won’t let me. Message is ‘wrong credentials’
Nigel : Do you mean that your online account has been canceled?
Quintin Jardine: seems to be. I can understand this since I’ve left, but how do I access my bill
Nigel : Well, after your contract gets canceled, the online account is also deleted.
Nigel : Do not worry, as soon as your final bill is generated, you will receive an e-mail for the same.
Quintin Jardine: Yes, so how do I access my bill. I need a print-out.
Quintin Jardine: I’ve had that. That’s my point, I click the Go to window, my settings are remembered, but it wonlt let me in.
Nigel : Do not worry, can you please provide me with your Vodafone mobile number, or your Vodafone account number please?
Quintin Jardine: 0**********
Nigel : Thanks. Please give me a moment while I check your number on our system.
Quintin Jardine: *********
Nigel : Thank you for your patience, I have found your number with the new system’s team, hence I would have to transfer your chat to the respected team as I do not have complete access to your account details. So please stay connected. The concerned team will further assist you with your query.
info: Please wait while I transfer the chat to the appropriate group.
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: Thanks for your patience – your approximate wait time is 0 minute(s) and  0 seconds. 
info: You are now connected with Sheetal.
Sheetal: Hello, you’re chatting with Sheetal, one of Vodafone’s online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me
Quintin Jardine: Okay
Sheetal: Let me connect your chat to the dedicated team and they will help you with the bill detail Quintin
info: Please wait while I transfer the chat to the appropriate group.
info: You are now connected with Prakash .
Prakash : Hello, you’re chatting with Prakash , one of Vodafone’s online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me
Quintin Jardine: You’re the third person I’ve been connected to. My atience is wearingverythin
Prakash : Just to confirm you would like to check your final bill, am I right?
Quintin Jardine: I cant connect to my bill on line since my account is closed.
Quintin Jardine: I want you to send me a paper copy.
Prakash : No worries, let me quickly locate your account and help you with your latest bill. Please allow me a minute to locate your account. 
Quintin Jardine: This chat began half an hour ago with that same question
Prakash : Thank you for waiting. I have checked in our system and your account is located in our new system, so in order to resolve your query I will have to transfer this chat to that team, Please stay connected while I transfer this chat, It may take some time to get connected with our dedicated team, So please do not dis-connect the chat.
info: Please wait while I transfer the chat to the appropriate group.
Categories: General
  1. Connie Keeler
    July 5, 2015 at 11:16 pm

    I was going to say “unbelievable”, but unfortunately it is believable. Why we go gray…..

  2. Helen Fieldsend
    July 6, 2015 at 12:47 pm

    Very similar to chats I have had recently(as has my daughter) with Amazon LiveChat

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