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Jail time

My posting yesterday of my ludicrous chat session with Vodafone’s so-called help desk may have put a light-hearted glow on something we should be considering more seriously.

Having reached and passed a milestone last week I’m more acutely aware than before of a fundamental truth. Vodafone isn’t the only organisation to run an on-line or telephone customer service set-up that is either incompetent, or deliberately understaffed. It isn’t the only company that is prepared to keep its clients waiting for inordinate periods for assistance that may never arrive or when it does, will prove to be utterly useless.

Every time they do so, these businesses are effectively stealing a piece of our lives, time that we’ll never have again, time that could be spent constructively.

To me such behaviour is criminal; I can’t find another word for it. Surely the moment has come for government to act to ensure that it is treated accordingly.

Categories: General
  1. Connie Keeler
    July 6, 2015 at 2:02 pm

    Hear, hear!

  2. Justin Fayre
    July 6, 2015 at 7:20 pm

    I’m a little bit scared coming on here after the (well deserved) rollicking I received the last time.
    But
    It never ceases to amaze me that all these companies producing diabolical customer service are the same ones that compel you tp call. 0845 numbers to access the diabolical customer service.
    Ergo the more crap the service, the more minutes or sometimes hours you spend calling from your mobile, the greater their profit.
    Job done
    I’m sure I read somewhere that HMRC received close to £1 million in commission from mobile phone providers

    Andy Nimmo

  3. meg
    July 7, 2015 at 11:47 am

    I tend to carry on with housework whilst on the chat option or nothing would get done.

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